How We Handle Your Account Questions
Most questions we get fall into three areas: deposits, withdrawals, and account access. For deposits, you send from your bKash, Nagad, or Rocket app to the number shown in your wallet panel, confirm with your PIN, and the balance reflects in your account once the transfer clears. Withdrawals go back to the same wallet you deposited from — we verify the wallet
name matches your registered account before processing. For account access on mobile, the login flow uses an OTP sent to your registered number; if you switch devices, the same OTP step applies. Our support team handles escalations through live chat and email. Availability depends on your local law and eligible regions. If something isn't working as expected, the fastest path is always
live chat — have your registered number ready.
- bKash Deposit
- Nagad Transfer
- Rocket Payment
- Account Wallet
- Mobile OTP Login